Can I upload my Enrollment Authorization form to my online account?
Posted in on August 10, 2023
Yes, be sure to include all required information or documentation.
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What happens if I close my financial institution account without notifying the Oregon Child Support Program?
Posted in on June 21, 2022
If your payment is sent to a closed account, the payment will be returned to us, and we will reissue it by paper check. This may take up to 2 weeks. If you owe money to the financial institution, they... View Article
What happens if I cancel my direct deposit?
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We will cancel the direct deposit so payments will not be deposited to your account. A ReliaCard may be automatically set up for you within the next 30 days.
If I normally pay support, will any refunds due to me come in a paper check?
Posted in on July 12, 2021
Yes. Funds returned to parents who pay support or to employers will be disbursed as a paper check.
Where do I find answers to my questions about exceptions and receiving checks?
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Contact your case manager or Customer Service at 800-850-0228 or ChildSupportCustomerService@doj.oregon.gov.
How do I make a request for an exception to receiving my payments electronically?
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You must make a request for an exception by submitting a Request for Exception to Electronic Disbursement Enrollment form (linked below). We will review your request and notify you of our determination within 30 days of receiving your request. Request... View Article
Can I get an exception to receiving my payments electronically?
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We consider special circumstances on a case-by-case basis to determine whether an exception to disbursing payments electronically is available to you.
Are all child support payments of child support sent electronically?
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Yes. All child support payments to parents receiving support are intended to be paid electronically. We disburse child support through either direct deposit to a financial institution account or to a U.S. Bank ReliaCard®—unless an exception has been granted. The... View Article
What if I have additional questions about direct deposit and electronic payments?
Posted in on April 26, 2017
If you have additional questions, review the ReliaCard FAQs or submit a message to your case manager through your online account. You can also contact Customer Service at 800-850-0228 or ChildSupportCustomerService@doj.oregon.gov.
What happens if I close my financial institution account?
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You will need to either open another savings or checking account and re-enroll in direct deposit or enroll in the ReliaCard option. If you do not enroll in either option, you will automatically be enrolled in the ReliaCard option.