Can I upload my Enrollment Authorization form to my online account?
Posted in on August 10, 2023
Yes, be sure to include all required information or documentation.
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What happens if I close my bank account without notifying the Oregon Child Support Program?
Posted in on June 21, 2022
If your payment is sent to a closed account (and you don’t owe money to the bank), the bank will return the payment to us, and it will be reissued by paper check. This may take up to two weeks.... View Article
What happens if I cancel my direct deposit?
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We will cancel it so payments will not be deposited to your account. A ReliaCard may be automatically set up for you within the next 30 days.
If I normally pay support, will any refunds due to me come in a paper check?
Posted in on July 12, 2021
Yes, funds returned to parents who pay support or to employers will be disbursed as a paper check.
Where do I find answers to my questions about exceptions and receiving checks?
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Contact your case manager or Customer Service at 800-850-0228 or ChildSupportCustomerService@doj.oregon.gov.
What criteria does the Oregon Child Support Program use when making its decision about exceptions to sending payments electronically?
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We review the situation to evaluate whether sending payments by paper check is in the best interest of the children.
How do I make a request for an exception to receiving my payments electronically?
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You must make a request for an exception by submitting a Request for Exception to Electronic Disbursement Enrollment form, linked below. We will review the request and notify you of our decision within 30 days of receiving your request. Request... View Article
Can I get an exception to receiving my payments electronically?
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Maybe. We will consider special circumstances on a case-by-case basis to decide if an exception to disbursing payments electronically is available to you.
Are all payments of child support sent electronically?
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All child support payments to parents receiving support are intended to be paid electronically. Child support disbursements are made either by direct deposit to a bank account or onto a ReliaCard—unless an exception has been granted. The first payment may... View Article
What if I have additional questions about direct deposit and electronic payments?
Posted in on April 26, 2017
You may review the ReliaCard FAQs, submit a message through your Oregon Child Support Program online account, or contact your case manager or Customer Service at 800-850-0228 or ChildSupportCustomerService@doj.oregon.gov.