The Cybercrime Support Network’s (CSN) mission is to improve the plight of Americans facing the ever-growing impact of cybercrime by bringing together national partners to support cybercrime victims. This webinar will discuss the importance of collecting data, having standardized metrics, and how these practices are beneficial for the longevity of a program. Utilizing funds from the Department of Justice Office for Victims of Crime and the Victims of Crime Act, CSN has implemented a call/text/chat program to support cybercrime victims in several states utilizing the existing 211 national network — a toll-free, human services phone number and chat line supporting over 95 percent of Americans — as a reporting and triage line for victims of cybercrime.