General Information
For a list of Oregon Child Support Program offices, please visit the Locations page.
Central Mail Address
PO Box 14680
Salem, OR 97309
Customer Service
Available Monday through Friday, 7:00 a.m. – 5:15 p.m.
503-373-7300
800-850-0228
TTY: 800-735-2900
Email: ChildSupportCustomerService@doj.oregon.gov
Payments ONLY Address
PO Box 14506
Salem, OR 97309
Access Online Information
Visit the My Online Account page to access information about your case online.
Case-Specific Questions
If you have questions specific to a case, or if you would like to speak to a case manager, you may visit, call, fax, or email the child support office nearest you.
For Employers
Contacting Employer Services
Employer Services
Division of Child Support
Oregon Department of Justice
PO Box 14680
Salem, OR 97309
503-378-2868
866-907-2857
Fax: 877-877-7416 for new hire reporting, wage withholding, terminations, and medical support
Email ChildSupportEmployerServices@doj.oregon.gov for wage withholding, medical support, and new hire reporting questions.
Email ChildSupportACHEmployerQuestions@doj.oregon.gov for payment questions.
For questions about electronic payments, contact Employer Services by calling the number above, or email ChildSupportACHEmployerQuestions@doj.oregon.gov.
Note: For your employee’s privacy and security, please do not email the employee’s full Social Security number. You may include the last four digits of the Social Security number when corresponding via email.
See Employer Resources for more information.
For Lenders, Title, or Escrow Companies
Requesting Information from the Title and Escrow Assistance Desk
Please include a completed Request for Child Support Information by a Lender, Title, or Escrow Company form with these documents for your request to be processed:
- Debtor’s signed authorization form (electronic signature is acceptable)
- Copy of the title or credit report showing the judgment for which you need information
Send Requests:
By fax to 503-986-0562 or 503-986-5379, or email securely to ChildSupportTitleAndEscrow@doj.oregon.gov
For questions:
Phone: 503-986-2518
Email: ChildSupportTitleAndEscrow@doj.oregon.gov
Response time for all requests:
3-4 business days
Business hours: 8 a.m. – 5 p.m., Monday-Friday
Please mail all payments to:
Oregon Child Support Program
Attn: Title and Escrow
PO Box 14670
Salem, OR 97309
For express in-person payments (please do not mail payments to this address):
Oregon Child Support Program
Oregon Department of Justice Division of Child Support
Attn: Title and Escrow
4600 25th Ave. NE, Ste. 180
Salem, OR 97301
*We do not verify income for creditors. For payment records for third-party inquiries, (including income verification requests related to housing), please submit a signed Authorization to Disclose Support Records (PDF) by email to ChildSupportDirectorsOffice@doj.oregon.gov. If you do not have email, please fax it to 503-947-2578.
Insurance Payments and Settlements
If you have any information regarding an insurance or other settlement that may be payable to someone who owes child support, please contact Special Collections.
Phone: 503-986-6803
Fax: 503-378-6012
Email: ChildSupportGarnishmentQuestions@doj.oregon.gov
Complaints or Grievances
All customers are entitled to fair, professional, courteous, and accurate service. If you believe you have not received this, contact the office where your case resides and ask to speak with a lead worker or manager. If your concern is not resolved, you have the option of filing a grievance with Constituent Services. We will handle your grievance in accordance with Oregon Administrative Rule 137-055-1600.
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